HELP & FAQS
SHIPPING
WHAT ARE SHIPPING COSTS AND TIMEFRAMES?
Please see our Shipping page for the most up to date information on delivery options for each region.
INTERNATIONAL ORDERS - SHIPPING COSTS AND TIMEFRAMES
We ship worldwide and prices are shown in your local currency when you select your shipping country.
Please visit our Shipping page for all international shipping costs and timeframes.
INTERNATIONAL ORDERS - CUSTOMS DUTY AND TAXES
Custom duties and taxes are now included for some international countries. For these countries, you will see a message at Checkout letting you know there will be no additional import charges.
For all other international countries, orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. You now have the option to pay these charges upfront at Checkout, or choose to pay them when your order is delivered. These charges are payable by the customer and we do not currently cover this cost.*
* Customers paying in Euros: We would like to reassure all customers paying in Euros that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws.
To our customers in Australia, please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for more details.
RETURNS
WHAT IS YOUR RETURNS PROCESS?
Visit our returns page to make a return or to read our terms & conditions.
PERSONALISED ORDERS
DELIVERY
Orders that have both a personalised and non-personalised item cannot be split into two separate shipments.
REFUNDS
Please note that any engraved pieces are non-returnable and non-refundable (unless faulty). To check on the status of an order, please Contact Us quoting your order number.
WARRANTY AND CARE
HOW TO CARE FOR YOUR JEWELLERY
Always store your jewellery pieces individually, preferably in your Missoma soft-lined box or pouch so that they don’t rub together, scratch or tangle. Your gold vermeil and silver jewellery should be kept in a dark, cool and dry place.
All our Missoma sterling silver jewellery is rhodium plated which protects the silver from exposure and helps reduce long-term tarnishing.
You can find further advice on how to care, store and clean your jewellery on our Materials and Care page.
2 YEAR WARRANTY
We offer two-year warranty on all our jewellery. Manufacturing defects like breakage or tarnishing are covered in this time and we're committed to replacing these quickly and at no cost. Contact us If you have any questions about warranty and what is covered.
LOST & STOLEN JEWELLERY
We’re so sorry to hear your piece has gone missing. Unfortunately our two-year warranty doesn't cover loss or theft.
If your piece has been lost or stolen, we recommend getting in touch with your home, contents or travel insurance provider to make a claim.
Need help with your proof of purchase? Contact our Customer Care team today.