RETURNS & EXCHANGES
We want you to love your jewellery as much as we do. If something isn’t quite right, returning your order is simple and hassle-free.
We offer free UK returns, and you’ll find everything you need to get started below.
For EU customers who want to exercise their Right of Withdrawal please click on “Start Your Return” below.
Need more details? Head to our FAQs below.
We want you to love your jewellery as much as we do. If something isn’t quite right, returning your order is simple and hassle-free.
We offer free UK returns, and you’ll find everything you need to get started below.
For EU customers who want to exercise their Right of Withdrawal please click on “Start Your Return” below.
Need more details? Head to our FAQs below.
EXCHANGE FAQ'S
HOW DO EXCHANGES WORK?
Our new SWAP service makes exchanging simple. Choose to swap for the same item in a different size, or use the value of your item towards something new on site. Once you've selected your new item, you'll be directed to a shop page to complete your exchange. Your new order will be dispatched once your return has been processed by our warehouse.
WHO CAN USE EXCHANGES, AND HOW LONG DO I HAVE TO EXCHANGE MY ITEM?
Exchanges are currently available for UK customers only, but we are working to open this up to international and US customers soon.
You have 60 days from the date of purchase to make an exchange, in line with our standard returns window.
CAN I EXCHANGE FOR A DIFFERENT SIZE OR A DIFFERENT ITEM?
Both options are available. You can swap like-for-like in a different size, or use the full value of your original item towards a different piece on site. If your new item costs more, you'll simply pay the difference at checkout. If it costs less, the remaining value will be issued as a credit or gift voucher (valid for one year).
WHY AM I SEEING A £0.00 AUTHORISATION WHEN MAKING A PAYMENT?
Where an additional payment is required through our returns portal, you may see a £0.00 authorisation check from your bank or payment provider. This is a temporary verification step and you will only be charged the amount shown on the returns portal before completing your payment.
WHEN WILL I RECEIVE MY NEW ITEM?
Your new order will be shipped once your return has been received and processed by our warehouse. We'd recommend sending your item back promptly to minimise any wait time.
CAN I GET A REFUND INSTEAD OF AN EXCHANGE?
Yes, of course. If you'd prefer a refund, our standard returns process still applies. Items must be returned unworn and in their original packaging within 60 days of purchase. Return shipping is free for mainland UK customers (excluding Northern Ireland). International return costs will be calculated via our Returns portal.
CAN I EXCHANGE IF I'M OUTSIDE THE UK?
Exchanges via SWAP are currently available to UK customers only. We're actively working to extend this service to international and US customers, watch this space.
INPOST RETURN FAQS
WHERE DO I FIND MY NEAREST INPOST LOCKER SHOP?
Pop your postcode into the InPost finder. This can be found at inpost.co.uk/lockers.
Most lockers are available 24/7, and can be found at your local supermarket, train station or convenience store. Just make sure to double-check if there’s space before you drop off your return.
HOW DO I USE INPOST FOR MY RETURN?
1. Select InPost to create a QR code.
2. At the locker, scan the code from your phone. If you’re at a locker, you will get the option to choose your locker size. For shops, show the staff member your QR code to scan, and hand your parcel over.
3. Pop your parcel inside your locker, or hand it to the staff member. Job done.
Psst: remember to put all items from the same order in one parcel. InPost will take care of the labels. The max. parcel size is 41cm x 38cm x 64cm.
HOW LONG WILL MYINPOST RETURN TAKE?
They aim to deliver all returns within 2-5 working days. You can track your return using this link.
DO I NEED TO PRINT A LABEL WHEN RETURNING A PARCEL?
Nope. They will send you a QR code – then you can simply scan it at the locker, drop your parcel off and go. Their courier will add the label when they pick it up.
CAN I CHECK IF A LOCKER HAS SPACE?
The InPost app shows you live locker availability and see what size compartments are free. If a locker is full, it will suggest alternatives near you. Check their ‘Find a locker’ section, at inpost.co.uk/lockers. You can also check live availability on their website.
HOW BIG ARE INPOST LOCKERS?
The largest lockers can fit parcels that are up to 41cm x 38 cm x 64cm – and the maximum weight accepted is 15kg. To avoid any stuck parcels or damaged doors, please don’t try to force your parcel in if it’s a bit too snug.
2 Year Warranty
Free Delivery +£100
60-Day Returns