SHIPPING
UK
| Shipping Method | Cost | Timeframe |
| UK Standard Delivery Royal Mail (mainland UK only) | Free on all orders over £100 £3.95 on orders below | 2-3 working days |
| 24-7 InPost Lockers & Shops | Free on all orders over £100 £3.95 on orders below | 2-3 working days |
| UK Next Day Delivery Royal Mail (If ordered before 1pm Monday – Friday) | Orders under £1000 £5.95 | Next working day |
| UK Premium Delivery Royal Mail (If ordered before 1pm Monday – Friday) | Orders over £1000 £5.95 | Next working day - Signature required |
EUROPE
| Country | Standard | Time | Express | Time |
| Ireland | Free €7 on orders below €150 | 5-7 Working Days | €10 | 1-2 Working Days |
| Germany | Free €7 on orders below €150 | Up to 14 Working Days | €10 | 1-2 Working Days |
| Rest of EU | €7 on orders below €150 | 3-14 Working Days | €10 | 1-4 Working Days |
NORTH AMERICA
| Country | Shipping Method | Cost | Time |
| United States | Standard Shipping | Free on orders over $150 $7.95 on orders below $150 | 3-6 business days |
| United States | Express Shipping | $15 | 1-2 business days |
| Canada | Standard Shipping | Free on orders over $250 CAD $10 CAD on orders below | 8-12 Working Days |
ASIA
MIDDLE EAST
OCEANIA
OTHER INTERNATIONAL
FAQS
WILL I NEED TO PAY CUSTOM DUTIES AND TAXES ON MY INTERNATIONAL ORDER?
Custom duties and taxes are now included for some international countries. For these countries, you will see a message at Checkout letting you know there will be no additional import charges.
For all other international countries, orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. You now have the option to pay these charges upfront at Checkout, or choose to pay them when your order is delivered. These charges are payable by the customer and we do not currently cover this cost.
Customers paying in Euros: We would like to reassure all customers paying in Euros that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws.
To our customers in Australia: please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for more details.
IS VAT OR COUNTRY TAX APPLIED TO INTERNATIONAL ORDERS?
VAT (20% tax) is included in product prices listed on the UK site for all orders being shipped in the UK.
For orders being shipped outside the UK, corresponding VAT and taxes are included either in the product price or added at Checkout, depending on your shipping country.
CAN I PICK UP MY ORDER?
Unfortunately we currently don't provide a click and collect pick-up service.
CAN I CHANGE OR CANCEL MY ORDER?
Once an order has been placed we're unable to make any changes or cancel the order. Once you have received your order, you can use our Returns portal to return any unwanted items.
CAN MY ORDER BE REDIRECTED?
Unfortunately we're unable to redirect orders once they have left our warehouse, so please make sure to provide a shipping address where you will be available to sign and receive your order. If you would still like to try and redirect your parcel once it's been despatched, please contact the courier directly to see if this would be possible.
CAN YOU DELIVER MY ORDER TO A PO BOX ADDRESS?
Unfortunately we're unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses and temporary residence addresses. This is so that we can ensure the safe delivery and receipt of your Missoma order.
DO I NEED TO SIGN FOR MY PARCEL?
All Missoma orders except UK standard delivery require a signature. For all orders you will receive a notification on the day of delivery via text or e-mail.
HOW CAN I TRACK MY ORDER?
We will send you tracking details once your order has been sent out from our warehouse - this can be found on your order despatch email.
UK Delivery Standard Delivery: Evri
UK Next Day Delivery: Royal Mail
Europe (Inside EU): Landmark | DHL
International (Outside of EU): DHL
INPOST FAQ's
HOW TO COLLECT WITH INPOST
When you select InPost at checkout, they will let you know when your parcel arrives at your chosen location. To open the locker, scan your QR code or open the door remotely in the InPost app. If you’re using a shop just show your QR code to a staff member.
WHEN CAN I COLLECT MY PARCEL?
InPost will send you an email the moment your parcel arrives. If you’ve got the app, you’ll also get a notification from them. Most of their lockers are 24/7 so you can pick up whenever it works for you – just make sure you pick up within 3 days.
DO YOU NEED AN ID TO COLLECT YOUR PARCEL?
No you don’t. If you have ordered your parcel to an InPost Shop simply show your QR code to the staff member for them to scan, this contains a pin that can only be used for your parcel.
HOW LONG DO I HAVE TO PICK UP MY PARCEL?
Once your parcel has landed in your locker of choice, you’ve got 3 days to pick it up. InPost will send you a nudge when there are 24 hours left.
CAN SOMEONE ELSE PICK UP MY PARCEL?
Yes they can - just send them a screenshot of your QR code. Alternatively, they can use your collection code (sent to you via email) and mobile number to grab your goodies.
HOW DO I TRACK MY PARCEL?
You can find your tracking details in the InPost app, or check your inbox for an email from InPost where there’s a handy link to track your parcel.